Frequently Asked Questions
Everything you need to know about your Henri-Lloyd shopping experience.
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link. You can use this link to monitor your delivery's progress in real-time.
What is your return policy for technical sailing gear?
We offer a 30-day return window for all items, provided they are in their original condition with tags attached. Technical gear must be unworn and in its original packaging to qualify for a full refund.
Do you offer international shipping?
Yes, Henri-Lloyd ships to a wide range of international destinations. Shipping costs and delivery timelines vary by region and will be calculated at checkout.
How should I care for my waterproof offshore jackets?
To maintain the integrity of the DWR (Durable Water Repellent) coating, we recommend rinsing with fresh water after salt exposure and using a specialized technical garment cleaner rather than standard biological detergents.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay for a seamless checkout experience.
Are your products covered by a warranty?
Yes, all Henri-Lloyd products come with a standard 12-month warranty against manufacturing defects. This does not cover damage caused by normal wear and tear, accidents, or improper care.